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<Name of UPS Device>
The model name of your UPS displays at the top level of these menu options, e.g. Smart-UPS 1500, Smart-UPS 3000. All of the menu options relate to your UPS.
UPS Status
The UPS Status screen has four sections — System Status, Power Status, Battery Status, and Outlet Groups Status.
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Each of the sections is collapsible and expandable by clicking the – and + icon to the left of the section name.System Status
The Device Status field under System Status indicates the present operating status of the UPS and displays one of the following states listed in the table below.
Possible
Device Status Description Battery discharged The UPS is On Line, but its battery charge is very low.If you get a power outage when your battery is discharged, PowerChute immediately begins the process of gracefully shutting down your system.PowerChute displays this status immediately after a runtime calibration (which deeply discharges the battery) or when the UPS returns to On Line operation after an extended power outage.Note: It is possible to see this status when the Battery Charge under Battery Status on this screen is displaying as 100%. This can happen when the Runtime Remaining value falls below the At runtime limit value set on Shutdown Settings. Low Battery The UPS is on battery, and the Runtime Remaining reported by the UPS is less than the At runtime limit value on the Shutdown Settings screen.By default a Low Battery shutdown begins. (It is possible to reverse this setting on the Event Configuration screen. Bypass* Relay Fault Your bypass relay is not operating correctly. For further information, see support at www.apc.com/support. Maintenance Bypass* Your UPS is on bypass for maintenance purposes. Fault - Bypass* A component of the UPS has failed due to an internal malfunction. For further information, see the support services at www.apc.com/support. Performing calibration The UPS is performing a runtime calibration, see Diagnostics. UPS Communication Lost The PowerChute Agent has lost communications with the UPS.Make sure that the UPS cable is securely connected at both ends. For further information, see the Powerchute Business Edition Product Center ( http://swhelp.apcc.com/pcbe/help/productcenter/en/index.html). On line The UPS is running normally on AC utility power. On line (Green Mode) The UPS is running normally on AC utility power, and the electrical input is being utilized with high efficiency.In addition, the Runtime Remaining value must be above the At runtime limit value set on Shutdown Settings. On battery The UPS is using its battery to provide output power to the load. Replace battery The UPS battery has reached the end of its life.See Battery Management for more information. AVR Boost Active The UPS is using AVR Boost (Automatic Voltage Regulator) to correct a low input voltage without switching to battery power. AVR Trim Active The UPS is using AVR Trim to correct a high input voltage without switching to battery power. Overloaded The UPS cannot support the current load. Unplug some equipment to reduce the load.If the UPS still indicates an overload, see the support services at www.apc.com/support. UPS in Failure Bypass* The UPS is reporting an internal hardware problem that caused it to switch to bypass operation. For further information, see the support services at www.apc.com/support. Bypass* Power Supply Fault The UPS auxiliary power supply failed. For further information, see the support services at www.apc.com/support.Note: If you try to put the UPS on bypass while this condition exists, the UPS loses all output power and the connected load shuts off. Software Bypass* A user requested bypass operation through either the PowerChute Business Edition or the UPS LCD user interface. UPS in Bypass* Your UPS is in bypass mode. Performing Self Test The UPS is performing a self-test, see Diagnostics. Sleeping One or more outlets on your UPS are turned off but are scheduled to turn on. Inverter Fault If the unit does not go back On Line, or fails the self-test, see the support services at www.apc.com/support. Main Relay Fault If the unit does not go back On Line, or fails the self-test, see the support services at www.apc.com/support. Battery Charger Fault The UPS battery charger is not working properly. Try a UPS self-test on the Diagnostics screen. If the unit fails the self-test, or this status does not clear, contact the support services at www.apc.com/support. UPS Internal Fault The UPS has an internal fault. Try a UPS self-test on the Diagnostics screen. For further information, see the support services at www.apc.com/support. Unknown The status of the UPS is unknown. No Batteries Attached Your UPS cannot detect any batteries. Initializing The UPS is in the process of establishing communications with the UPS. UPS Off Your UPS is turned off.* While on bypass, the UPS can protect its supported equipment from power surges and minor power disturbances, but not from other power problems like a power outage.System Status reports the following:
Field Description UPS Load In watts, the power supplied by the UPS as a percentage of its full rating. Runtime Remaining The amount of time the UPS — while on battery — could support the present load. Internal Temperature The temperature inside the UPS. Load Power In VA, volt-ampere, the power supplied by the UPS as a percentage of its full rating. Load CurrentThe current drawn from the UPS by the connected equipment.
UPS LCD is read-only Note: This field does not display for all UPS devices.This field informs you whether or not the UPS can be configured through its LCD interface.When this field value is Yes, you cannot configure values through the LCD user interface. (You can change this setting on the UPS Settings screen).Even when the value is Yes, you can still use the LCD on the UPS to:1. Turn off the UPS with a delay.2. Turn off immediately.3. Reboot with a delay.4. Reboot immediately.See also UPS LCD is Read-Only on General Settings.Power Status
Power Status reports on the power voltage and frequency of your UPS.
Battery Status
Battery Status reports the following:
Outlet Groups Status
Outlet Groups Status shows the name and present status of each outlet group on your UPS.
Outlet Setup
On this screen, you specify the outlet group that supplies power to the server with the PowerChute Agent. (This screen is also part of the shutdown configuration accessible through Initial Setup).
For this reason, Initial Setup is the default screen for this user interface until:
You can change the outlet group supplying power to the server with PowerChute Agent at any time. Be aware though that this can impact scheduled shutdowns and the sequencing of turn offs and turn ons of outlet groups and their loads. See Scheduled Shutdown and Outlet Sequence.
Battery Management
Use this screen to view the present status of your UPS batteries. The screen also lists information on your battery packs including the part numbers, and can predict when your batteries need replacing.
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Some fields described in this section do not display for every UPS and configuration.
For more information, see Battery Management for SRT model UPS units
Field Description Battery Status The possible values here are Normal, Replace Battery, and Battery Disconnected.If you need to replace your battery, see Battery Part Number below in this table. Battery Charge The present charge of the UPS battery, as a percentage of the total possible capacity. Battery Voltage The present voltage of your UPS battery (as distinct from AC utility power) in volts DC. Runtime Remaining The amount of time the UPS battery could support its load. Number of Times on Battery This value does not display for all UPS devices.The number of times the UPS battery supplied power to your system during AC utility power outages. Total Time on Battery This value does not display for all UPS devices.The total amount of time the UPS battery supplied power to your system during AC utility power outages. Battery Part Number This part number is essential for re-ordering.Click on the Re-Order Battery link to go to a web page where you can buy a new battery for your UPS online.Note: For some UPS devices, the part number and link display under the Internal and External Battery Packs sections on this screen.For some UPS devices only, the collapsible sections named Internal Battery Packs and External Battery Packs give up-to-date information on the number of battery packs installed within the UPS itself and the number of external battery packs attached to the UPS.
Predicting the replacement date of your UPS battery
The Predictive Battery Replacement section of this Battery Management screen can help ensure your battery is in good working order by notifying you when your UPS battery is nearing the end of its life.
Battery Management for SRT Model UPS units
For SRT model UPS units, use this screen to view the present status of your UPS battery cartridges. The screen also lists information on your internal and where relevant external battery packs, and can predict when your batteries need to be replaced.
There are two types of Battery Pack:
- Internal Battery Pack - a battery pack that is internal to the UPS. Internal battery packs contain one battery cartridge.
- External Battery Pack - a battery pack that resides outside of the UPS unit. External battery packs can contain two battery cartridges per battery pack.
Field Description Battery Charge The charge of all UPS batteries present, as a percentage of the total possible capacity. This field will display No Batteries Attached if all UPS batteries are disconnected. Battery Voltage The voltage of all UPS batteries present (as distinct from AC utility power) in volts DC. This field will display No Batteries Attached if all UPS batteries are disconnected. Runtime Remaining The amount of time the UPS batteries present can support its load. When additional batteries are added to the UPS, the Runtime Remaining value will increase. The Runtime Remaining value is set to 0 when all UPS batteries are disconnected. Battery Pack - SKU The SKU of the External Battery Pack Battery Pack Condition This indicates the health of the External Battery Pack. For health status of the Cartridges within the Battery Pack, see Battery Cartridge Status.
Possible values include:
Status Description Action Normal Battery is in normal state No action required General Error The Battery Pack is reporting a non-specific error Go to the APC by Schneider Electric web site, or contact your local Customer Care Center for more information. Communication Error There is a communication issue between the Battery Pack and the UPS Go to the APC by Schneider Electric web site, or contact your local Customer Care Center for more information. Disconnected Battery Pack The Battery Pack is disconnected Check that the battery pack is connected correctly.
Go to the APC by Schneider Electric web site, or contact your local Customer Care Center for more information. Firmware Mismatch There is a mismatch between the Battery Pack Firmware and the UPS Firmware Go to the APC by Schneider Electric web site, or contact your local Customer Care Center for more information. Overtemperature Warning The battery temperature has exceeded the warning threshold Go to the APC by Schneider Electric web site, or contact your local Customer Care Center for more information. Overtemperature Critical The battery temperature has exceeded the critical threshold Do not attempt to use the UPS. Turn off the UPS and have it serviced immediately.
Go to the APC by Schneider Electric web site, or contact your local Customer Care Center for more information. Temperature Sensor Fault There is an error in the temperature sensor Go to the APC by Schneider Electric web site, or contact your local Customer Care Center for more information. Battery Cartridge StatusPossible values include:
Status Description Normal The battery is in a normal state No Batteries Attached The battery is disconnected Battery near end of life The battery will soon need to be replaced. See Order Battery Parts. Battery lifetime exceeded It is recommended that the battery is replaced. See Order Battery Parts. Replace Battery The battery needs to be replaced.
See Order Battery Parts. Battery lifetime alarm acknowledged An alarm to indicate that the battery will need to be replaced or is near end of life has been acknowledged through the LCD screen of the UPS unit. See Order Battery Parts. This displays the date that your UPS battery was installed. For SRT model UPS units, this information is derived from the UPS itself. You can change the date by entering new month and year values. Predicted Replacement Date This date is supplied by the UPS and indicates when it is recommended that the battery be replaced.Order Battery Parts
Use this section to order new Battery Cartridges.
Diagnostics
The Diagnostic screen displays the last diagnostic results, and enables you to initiate tests and calibrations.
There are three types of diagnostics:
You can initiate an immediate self-test, a calibration, or a UPS alarm test by selecting an option in the drop-down box under the Initiate Diagnostics section and clicking on Apply.
In the Schedule Self-Test section, you can configure your system to perform a self-test at frequencies available in the drop-down box, explained in the table below.
The UPS reports the following values for status:
UPS Settings
Use this screen to configure UPS values and thresholds, for example, output voltage and a maximum internal temperature.
Power Settings
Field Description Output Voltage1 The voltage the UPS will supply when operating on battery power.Note: With some UPS devices, you can only change this setting on the UPS directly. Upper Bypass Limit2 When operating in bypass, this is the highest voltage the UPS will supply to the connected load. Lower Bypass Limit When operating in bypass, this is the lowest voltage the UPS will supply to the connected load. High Transfer Voltage On UPS devices that do NOT support bypass, this is the highest voltage the UPS will supply to the connected load. Low Transfer Voltage On UPS devices that do NOT support bypass, this is the lowest voltage the UPS will supply to the connected load. Power Quality Sensitivity The sensitivity of the UPS to distortions in the line voltage.
1If you change the Output Voltage setting, the UPS sometimes changes the Upper and Lower Bypass Limit values, also displaying on this screen. When that happens, these fields become read-only. Check these values after you set output voltage.2If the supported equipment can tolerate a wide voltage range for On Line operation, you can increase the Upper Bypass Limit value and decrease the Lower Bypass Limit value. A wider voltage range reduces the number of times the UPS switches to battery operation, especially in areas where the input voltage is unstable or is chronically high or low.General Settings
Field Description UPS Name A user-customizable name for the UPS. You can use US-ASCII characters only, codes 32-126.Note: Depending on the UPS type, a maximum of between 8 to 16 alphanumeric characters is allowed. Audible Alarm With this field, you can enable or disable the UPS audible alarm that sounds in response to power problems. On the top right of your screen, one of the following four alarm icons displays:The alarm is enabled.
The alarm is currently in operation.
The alarm is disabled.
Your system has lost communications with your UPS.
UPS LCD is Read-Only Note: This field does not display for all UPS devices and firmware.Choose Yes or No from the drop-down box to determine whether a user can configure the UPS through its LCD interface.When this field value is Yes, you cannot configure values through the LCD user interface. The default is No.Even when the value is Yes, you can still use the LCD on the UPS to:Note: Setting the UPS LCD to read-only and turning off the outlet group with the PowerChute Agent will necessitate a UPS reboot to turn the outlet group back on1. UPS Output Load Threshold Each UPS has a maximum rating, for example, 1500 VA. Use this field to set the preferred highest percentage of this rating used by the load.For example if this threshold is set to 70(%), when the load consumes more then 1050 VA (70% of 1500), the Output Load Threshold Exceeded event is generated. High Internal Temp Threshold When this temperature is exceeded, an UPS Internal Temperature Threshold Exceeded event is generated. (By default, this event causes a shutdown).This temperature should be greater than (or at least equal to) the High Internal Temp Warning Threshold in the row below.Note: Set this value above the normal temperature range of the UPS. If you don’t, the Internal Temperature Exceeds Critical Range event will be continually generated.To troubleshoot this, see UPS Internal Temperature Threshold Exceeded. High Internal Temp Warning Threshold When this temperature is exceeded, a UPS Internal Temperature Warning event is generated.
1One specific outcome could be as follows:
1. Set the LCD to read-only.
2. Use the PowerChute Outlet Control screen to shut down (without reboot) the outlet providing power to your server with the PowerChute Agent installed.
3. You cannot subsequently turn on that outlet manually (as the LCD is read-only).
4. Furthermore, because the PowerChute outlet is turned off, the Agent interface is unavailable, so you cannot change the LCD read-only setting.
5. To turn the outlet group back on, you need to restart your UPS manually, which means that every device temporarily loses power.Bypass Settings
The UPS can be placed into bypass mode for maintenance.
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When the UPS is in bypass, it cannot support its load if a power outage occurs.
Field DescriptionTo place the UPS in bypass, the input voltage to the UPS must fall between the upper and lower bypass limits.
Possible values include:
Status Description Acceptable Input voltage is within the bypass limits. The UPS can be placed into bypass mode. Pending Acceptable Input voltage is marginally outside the bypass limits. Voltage too HighInput voltage is above the upper bypass limit.
Voltage too LowInput voltage is below the lower bypass limit.
DistortedInput voltage is distorted.
Frequency too lowThe frequency of the mains input is too low to allow bypass. Check the UPS LCD for the acceptable bypass frequency.
Frequency too highThe frequency of the mains input is too high to allow bypass. Check the UPS LCD for the acceptable bypass frequency.
Frequency and Phase not lockedThe Frequency and Phase of the mains input is not locked.
Action Description Put in Bypass This option is available when the UPS is not in bypass mode. Return from Bypass This option is available when the UPS is in bypass mode.
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v9.0.4, v9.2.1
Last Updated: July 25, 2016
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